Privacy Policy
Last updated: 17 July 2026
At Dunstan Swim Schools, we are committed to protecting your privacy and ensuring that you are informed about how we manage and keep your personal information safe and secure.
Our Commitment to Your Privacy
At Dunstan Swim Schools, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, enrol in our swimming programs, visit our website or contact our team.
By using our website or enrolling with Dunstan Swim Schools, you agree to the collection and use of your information as outlined in this policy.
Who We Are
Dunstan Swim Schools provides swimming lessons children, teenagers and adults across our Brisbane locations. If you have any questions about this Privacy Policy, you can contact us using the details at the end of this page.
What Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Parent or guardian names
- Student names
- Date of birth
- Postal address
- Email address
- Phone number
- Emergency contact details
Student Information
To provide safe swimming lessons we may also collect:
- Swimming ability and progression
- Medical conditions relevant to swimming
- Allergies
- Disability or accessibility requirements
- Emergency medical information
We only collect information necessary to safely provide our services.
Payment Information
When payments are made through our booking system Stripe or bank details, payment information is processed securely by those providers.
Dunstan Swim Schools does not store your complete credit or debit card details.
Website Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referral websites
This information helps us improve our website and understand how visitors use it.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Deliver relevant advertising where applicable
You can disable cookies through your browser settings, although some parts of our website may not function correctly.
How We Use Your Information
We use your information to:
- Manage lesson enrolments
- Schedule classes
- Assess swimming progress
- Communicate important updates
- Process payments
- Respond to enquiries
- Ensure student safety
- Improve our services
- Meet legal obligations
Where you have consented, we may also send:
- Term information
- Program updates
- Special offers
- Holiday intensive announcements
- Newsletters
You can unsubscribe from marketing communications at any time.
Children's Privacy
Because many of our students are under 18 years of age, we collect personal information from parents or legal guardians when enrolling children.
We take additional care to protect children’s information and only collect what is reasonably necessary to provide safe swimming instruction.
Photography & Media
Dunstan Swim Schools may occasionally take photographs or video recordings during lessons, events, competitions, holiday programs or promotional activities.
These images may include students participating in swimming activities, group lessons or presentations.
We may use approved photographs or videos for purposes including:
- Our website
- Social media platforms
- Printed marketing materials
- Advertising campaigns
- Newsletters
- Internal communications
- Promotional displays within our facilities
We understand the importance of protecting our students’ privacy, particularly that of children. We are committed to using photographs and videos respectfully and appropriately.
Parents or guardians will be asked to provide consent before their child is photographed or filmed for promotional purposes.
Students whose parent or guardian has not provided consent will not be intentionally photographed or identified in marketing material. While every reasonable effort is made to avoid including these students in group photographs or videos, incidental capture in the background of group activities may occasionally occur.
Where practical, we do not publish a child’s full name alongside their photograph.
Parents or guardians may withdraw their photography consent at any time by contacting Dunstan Swim Schools. We will cease using future images of the student and, where reasonably practicable, remove existing images from our digital platforms. This may not apply to printed materials that have already been produced or distributed.
If you have any concerns regarding the use of photographs or videos, please contact us using the details provided below.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary, including:
- Booking and lesson management software
- Payment processors
- Email communication platforms
- Website hosting providers
- Professional advisers
- Government authorities where required by law
These providers are only given access to information necessary to perform their services.
Data Security
We take reasonable steps to protect your information from:
- Unauthorised access
- Misuse
- Loss
- Interference
- Unauthorised disclosure
This includes secure systems, password protection and restricted staff access. While we take appropriate precautions, no online system can guarantee complete security.
Accessing or Updating Your Information
You may request access to the personal information we hold about you. If your information changes, please let us know so we can keep our records accurate. Where appropriate, you may also request that incorrect information be corrected.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
Retention of Information
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes. When information is no longer required, it is securely destroyed or de-identified where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page and the “Last Updated” date will be amended accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Dunstan Swim Schools
- dunstanswimschoolsaustralia@outlook.com.au
- 0466 891 290
- dunstanswimschools.com.au